I'm sorry, but when i read negative reviews about this complex, it's really hard for me to believe it. I think people just not telling the whole truth and making things seems worse than what it is. I lived here for 2 years and I haven't had not one bad experience with the old or new management. I absolutely love this complex. I feel safe, it's very clean and every time i walk into the office they are so warm and welcoming. Yes, it's a bit pricey, but no one is being held hostage..lol.. I have never had a problem with work orders. They get the job done either the day of or the next day. The only thing I don't like is that darn $150 late fee!! Ughh!! But hey! Just don't be late.. lol..